WEBSITE INFORMATION
Complaints
How to raise a concern about the service you receive.
Speak to Rees Clayton Solicitors
Legal services through the Aldermark Defence campaign website are provided by Rees Clayton Solicitors Ltd. If you are unhappy with a service, raise the issue with the person handling your matter and ask for the firm’s complaints procedure.
Use the verified contact details on Rees Clayton’s main website. The enquiry form is not for complaints. Please use the contact details in the firm’s complaints handling procedure.
The Legal Ombudsman
The Legal Ombudsman deals with complaints about legal service. You normally need to give the firm an opportunity to resolve your complaint first. Eligibility and time limits apply; check the Ombudsman’s current guidance for your circumstances.
Legal Ombudsman: how to complain
The Solicitors Regulation Authority
Concerns about a solicitor’s conduct can be raised with the Solicitors Regulation Authority. Conduct concerns and complaints about the quality of service may follow different routes.
The firm’s complaints procedure
Read the firm’s published complaints handling procedure, including how to contact its complaints officer and the applicable response process.
Last updated: 11 September 2026.